Shipping policy

Shipping Policy

We aim to pack and send all Reframed orders with care and intention. Below is what you can expect when ordering from us.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During launches, promotions, or high-volume periods, processing times may be slightly longer. If there’s a delay, we’ll keep you informed.

Shipping Destinations

Reframed ships worldwide.

Orders are sent via tracked courier services where available. Once your order has been dispatched, you’ll receive a tracking link via email.

Estimated Delivery Timeframes

New Zealand

Urban: 1–3 business days
Rural: 2–5 business days

Australia

5–10 business days

International

7–21 business days

Delivery timeframes are estimates only and may vary depending on location, customs processing, and local courier services.

Shipping Costs

Shipping rates are calculated at checkout based on your location and order size.

Free shipping may be offered during promotions or specific offers.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost. Reframed has no control over these fees and cannot predict their amount.

Address Accuracy

Please ensure your shipping address is correct at checkout.

Reframed is not responsible for delays, non-delivery, or additional costs caused by incorrect or incomplete address details provided by the customer.

Lost or Delayed Parcels

Once an order has been dispatched, delivery is managed by the courier.

If your parcel appears lost or significantly delayed, please contact us and we’ll assist where possible. Reframed is not responsible for courier delays or customs processing times outside of our control.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery with clear photos of the item and packaging so we can assess and assist.